Posts Tagged ‘small business’

Lessons in Startup: Business Plans

Posted on January 8th, 2012 by emdash in Lessons in Startup, Pixel Foundry

It’s true that to start a business, you’ll need a business plan of some kind. At the very least, to receive a business loan, your bank will want to take a look at one. Despite this, a lot of small businesses (especially sole proprietors) never get around to developing a plan, or believe they don’t need one.

The Pixel Foundry business plan took a while to write, partly because it was our first time being serious about starting up a company… but mostly because Statistics Canada is useless when it comes to properly categorizing and tabulating information on our industry. For us, the market research was the most difficult part of the entire writing process.

There are many good reasons to write a business plan. We decided against the bank loan route, but still needed the written document… here’s why:

  • The marketing plan section forced us to consider where we’re going to find our clients and how to reach them. From what I’ve seen with friends who’ve started up a business, this is where small businesses tend to fail. If you build it, they won’t come… because they don’t know you exist. Spend some time on this area and the financials – even if you don’t write a formal business plan – is my advice.
  • The financials section gave us a breakdown to let us know exactly how much we need to break even, pay ourselves salary, or grow and expand our business. From this, we could extrapolate how many projects we should take on per month, what our hourly rate should be, and how many clients we should aim to work with ongoing. Nearly every freelancer or small design studio charges too little at first, and we were no exception, but having these numbers prevented us from pricing ourselves into a corner.
  • The research section made us scope out the competition. This helps you develop your USP (more on that in another blog post) and find out if you are even offering something people want. We also gained information on how much other small design studios and freelancers charge, and what their portfolios include.
  • We worked on an exact list of goals over a 2 year period, including when to lease an office, when to hire freelancers to help out with work, and how many new clients we wanted per month. Remarkably, we’re close to our goals, perhaps because we set them with realistic expectations. It’s easy to get caught up in the grind of producing work… this goal-setting keeps you focused on the true reasons you’re starting a small business instead of working for someone else.
  • We knew what equipment, software, office space, and expenses would be before we even looked at whether or not we needed a loan. It turns out we didn’t need to go through the hassle of a business loan, since we didn’t have much for overhead. Too many people think they can’t start a small business without a huge investment. It helps, but if you’re tough, you can sacrifice for a while and be financially independent from the start.

If you don’t want to go through the process of writing a business plan, I’d urge you to at least write a goals sheet, financial statement, and marketing plan. These are the sections we have found the most helpful. You’ll probably find out later that your numbers were wrong, your marketing plan needed adjusting, and your goals weren’t realistic. Keep revising your business plan and referring to it… it is not a static document to be filed away!

Small Business BC offers an interactive business planner. Other samples and templates exist online.



Lessons in Startup: Is Entrepreneurship a Good Fit for You?

Posted on March 18th, 2011 by emdash in Lessons in Startup, Opinion, Pixel Foundry

A few weeks ago, Kelly and I were asked to talk to the third year IDEA class at Capilano University about starting up Chestnut St. Pixel Foundry. Talking to young, un-jaded design students about their future is a really rewarding experience… getting their fresh perspective on what we were doing helped remind us why we started up in the first place. :)

The presentation we’ve put together has a lot of valuable information and fodder for Lessons in Startup posts, including a slide about the sort of person for whom entrepreneurship is a good fit.

Our talking points:

It’s easier to start a small studio if you are young with fewer responsibilities. During your startup, you can’t expect to make money for a while. Banks don’t care that you have a dry period while building up your clientele, they still want you to pay for your mortgage, car lease payments, etc. If you’re just starting out your adult life and you don’t have these financial worries, it’s less stressful to start up a small business. A lot of people believe one should get their life established before embarking on a business endeavour… I feel the responsibilities of family, home, car and insurance payments, etc, actually make it harder on both you and loved ones.

It’s easier to start a small studio if you have some money saved up. A lot of small businesses fail within the first couple of years. It’s also usual to expect to not make money in the first year or two. While I advise against having a parachute (I still believe it makes an entrepreneur lazy!) it’s good to have some savings to live off, or a backup plan for life expenses. Can you afford to live without income for a year? Can you move back in with your parents, perhaps, or take out a line of credit, or reduce your spending to a point where you don’t need a regular paycheque?

It’s easier to start a small studio if you continue to have part time work to pay bills. If you don’t have savings (I certainly didn’t, my student loan payments made sure of that!) you should consider keeping a part time job that covers your bare minimums. In my case, I work one day a week as a marketer/direct mail designer/web developer/admin at a small seminar business. I’ve been fortunate enough to be able to choose my schedule there, keeping things flexible for my studio work and clients. This job ensures I have some income during dry studio periods.

It’s easier to start a small studio if you already have freelance clients. While your costs might be higher as a studio due to your overhead, many of your existing clients might be convinced to work with your new team. After all, you can now offer more expertise and faster turnaround. Even if they’d prefer to still work with you alone, they might refer you to others looking for a design team for their company.

It’s easier to start a small studio if you have an independent mindset and prefer working without constraints/management. I will be the first to admit I don’t work well within office politics. My work mindset is to get things done efficiently… I don’t really tolerate bureaucracy or suffer egos (hopefully I have enough tact that I don’t step on too many toes!) Because of this, I thrive in a small business environment, but get resentful when working with larger groups. An entrepreneur has to be able to problem-solve and survive in business, whether on their own or in a small team. You can’t look to others for leadership; you are the leader! (Some people are happy to have others tell them what to do and are able to leave their work behind at the end of the day. These people may be great employees, but they probably shouldn’t be an entrepreneur.)

My advice to someone considering a small design-related business? Start now. It’s scary at first, but once you dive into a startup, you discover that everything is far easier than you thought possible. The biggest regret I’ve heard talking to other entrepreneurs is “I wish I started sooner.”



Lessons in Startup: Expense Everything.

Posted on November 25th, 2010 by emdash in Lessons in Startup, Pixel Foundry

Pixel Foundry is a general partnership, not a corporation, and Em Dash Creative is a sole proprietorship. When it comes time to do taxes, it’s a fairly simple affair and Kelly and I manage it ourselves.

In Canada, partnerships pay taxes via each partner and their percentage split. I usually owe taxes, not the other way around. (All the people talking about spending their tax returns in April make me grumble.)

To reduce the overall taxes, the idea is to try and balance the partnership’s income with its expenses. While I want to turn a profit, naturally, the idea is to not forget about any expenses I can claim.

What should we be expensing? Here’s a partial list:

1. Any and all transit to and from meetings. Cab receipts, skytrain receipts. Keep them all. (You can also claim your personal public transit costs in Canada, provided you use transit cards or pre-purchased tickets.)

2. Any and all food/lunches/dinner where business is even remotely discussed. Think about it: you have to get lunch at work anyway. You might as well hold a lunch status meeting once a week, pay for it out of your own pocket, but expense it through your partnership. Need work-related advice from a friend? Do it over coffee, expense it. The idea being, these are things you’d have to pay for anyway, and you can count them against your partnership’s income when it gets to be tax time.

3. Work from home, even only some of the time? Expense part of your house. This is calculated by square footage of your office space (mine is large, since I have taken over half the living room) and time spent there. Don’t forget any of your square footage. I have a bookcase in the bedroom that contains business and software books. I count the bookcase as well.

4. All furniture and non-tech large investments can be claimed over a period of years rather than all at once (capital costs). This means if your first year has a lot of expenses, and the following years do not, you can still have some part of your startup costs helping you out for taxes. In Canada at least, you’re not supposed to claim computer technology this way, since it does depreciate over time.

Tip: What can’t you expense? Alcohol. If you have to entertain an out-of-town client, don’t involve drinks, it’s just a waste of money.

If you’re fortunate enough to live in British Columbia and collect HST*, your expenses’ HST counts against the HST amount you collect. This seems obvious but we forgot about this for months. With just GST, the amount was negligible, but with a suffocating new 12% tax, it makes a large difference.

Got any expense/accounting tips below for sole proprietorships, self-employed people, or general partnerships? List them below.

*Note: sarcasm.



Lessons in Startup: Always take a deposit.

Posted on September 12th, 2010 by emdash in Lessons in Startup, Pixel Foundry

(This post is the first in a probably-ongoing series documenting challenges faced at Pixel Foundry. Starting up a small business with big ideas but limited resources is a constant learning experience.)

You really have to take a deposit on design work up front, before you even write a creative brief or start sketching ideas. This seems like a given, but I’ve talked to a few freelancers/designers who don’t do this. (!!)

Until you receive a deposit on a project, you’re basically working for free. In the case of a small design studio, you’re also losing money… for all the time you spend in your office working without income, you are accumulating expenses and paying to maintain your office/studio. Unwelcome stress!

There’s several other good reasons to take a deposit up front:

  • It shows the client is serious about the project. They’re committed to it financially, so they’re also going to be invested in its progress.
  • It also shows they’re able to pay you for your work.
  • By breaking up the project’s payment, the client gets smaller, more manageable bills. Clients like this. It makes more sense for them to pay a smaller invoice every month than one huge one at the end.

At Chestnut St. Pixel Foundry, we ask for a 30% deposit of the project estimate up front. Until we get the cheque, I generally assume the project isn’t going forward. If the client is flaky about paying a deposit, or they take forever to get in touch with us about paying it… they’re probably not a good client to work for anyway!

As for work on spec, and design contests? Just, NO.



cspixelfoundry.com launch

Posted on May 18th, 2010 by emdash in Pixel Foundry, Work

Few things are as satisfying – to a small business – as getting your own website launched. Like business cards or a physical office space, it lends credibility and a feeling of being “official.” Chestnut St. Pixel Foundry was looooong overdue for a site that was more than just a mailing address and meta tags… and finally, we’re live!

I’m going to offend a few people I know by informing you all that I, personally, cannot stand the web 2.0 aesthetic in web design. At a certain point it crossed a line from friendly and easy-to-use to simply insulting the intelligence of the user. I mean… 24 point type telling me to login just makes me feel like I’m being unnecessarily babied… and I don’t like it. I also feel the excess gradients, reflections, etc are going to look pretty dated in a few years, forcing another redesign/refresh of the site… I like classic and timeless design that carries a business or organization through any period of time.

So, web 2.0 was out for the Pixel Foundry’s website. Instead, we looked to Victorian inspiration: scrapbooks, photo albums, wallpaper and decor, etc. We came up with the idea of using a page for the background… a literal interpretation of the website as a page of information.

There was a lot of technical stuff here to solve. Earlier versions of Internet Explorer hate transparent .pngs… but there are still people out there unfortunate enough to be using IE6. The paper “page” background takes a while to load, and until it does, the site doesn’t look right (this was resolved with a “loading” script that wouldn’t display the site until the page was finished.) We wanted to feed JUST ONE post at a time from our tumblr but tumblr’s default embedding script is fairly inflexible.

We took a bit of liberty with facebook and LinkedIn‘s logos… which I think is fine since almost everyone else does it too. There’s probably as many graphic variations on the facebook icon as the rss icon.

My favourite though are the vintage-looking pictures of Kelly and I. I was tempted to add more members of the team (eg. Leeloo and Godiva, my two black cats) with similarly-treated photographs, but held off ‘cos that would just be silly. And of course our website is 100% serious.

Next step: iPad version.







Of business startups, renting space, and accumulating furniture

Posted on April 5th, 2010 by emdash in General News, Pixel Foundry

I’ve been a very lax blogger, which is odd because my blog’s silence coincides with being busy and active. The more I have to write about, the less time I have to write in!

I have been working as a freelancer (with contract stints with design and advertising agencies in Metro Vancouver) since my graduation from the design program at Capilano University. It’s been a wonderful experience, because I’ve gotten to work with other talented people on interesting projects. Some clients can be a handful, it’s true, but some are really awesome… the feeling of helping their business achieve its goals through communication design is really great.

I’m passionate about design, and passionate about doing the best work I can. I don’t really stop thinking about it; it’s not really possible for me to turn my brain off at 5 o’clock, go home, and watch TV. I’ll still be coming up with concepts on the transit ride home, while cooking dinner, in the shower. It’s not really just a job for me, and I think that’s what distinguishes the creative communication designer from a designer who simply coasts through projects, rehashing a trendy look over and over.

The timing seems right to launch a design studio. I’m not talking about Em Dash Creative, though I’m sure I’ll continue to work on smaller projects as myself. I’ve joined forces (just like in a graphic novel, except our superpowers are pretty nerdy*) with fellow Cap U grad and most excellent friend, Kelly Chen, to form the Chestnut St. Pixel Foundry.

The plan has been ruminating for a while, it’s true. The timing seemed right to put it into motion. April 1st marked our rental of a cute little loft studio in Yaletown (the area of downtown Vancouver full of overly tanned yoga practitioners and small yappy dogs, for those who don’t know.) The space is way too big for us, but we’re looking for fellow designers and artists to share the space, provide creative energy, and work alongside us. (Collaboration time?!) It’s possible we’ll even grow into using the entire space in time.

How does one launch a small design studio with few resources other than naked ambition and a drive to do the best communication design possible? It’s going to be an interesting ride. From bribing boyfriends to help carry around furniture, to scoping out the free section on Craigslist, to eating a lot of Kraft Dinner (not vegan) and kimchi cup noodles (vegan,) we’re not scared to approach the small business thing a bit differently. We’re flexible, which is good, and not scared to do things ourselves if that’s what it takes.

It’s going to be a busy, exciting, frightening, and risky time for me. I wouldn’t trade it for the world; these things make me feel alive.

Stay tuned!

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*superpowers: Typography, PHP, CSS, prepress, Flash/AS, line illustration, branding, JS, feline care